RETURNS

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  All returns are subject to a 20% restocking fee plus the cost of shipping the products back to our warehouse. 

RETURNS PROCESS FOR ALL PURCHASE AND WARRANTY RETURNS

1.Customers who purchased products from an Authorized OHC Motors Dealer/Retailer must contact their respective dealer/reseller to initiate the return process.

2.Retail customers who purchased products directly from www,ohcmotors.com may contact AT EXCEL customer service at sales@adn-racing.com to deal with the return issue.

Our ervice hours is Mon-Sat 9:00AM-7:00PM UTC/GMT+8:00. When emailing for it, please include the following information: copy of the invoice, brief description of the problem, full name, return email address (if different from the originating e-mail), shipping address, phone number and best time to call. Once an RMA number is received, it should be clearly marked on the outside of the box.

The following information must be included inside the box: A copy of the invoice, reason for return, name, phone number, and return address.

If your order has been shipped via DHL or Fedex or UPS ect,. please inspect your order for damages immediately after accepting delivery of your order. To file a claim for any damaged product, you must do the following, within 48 hours of signing for the delivery:

Contact OHC Motors and DHL or Fedex or UPS ect,. with your tracking number and AT EXCEL order number.

Keep all boxes, packing materials and OHC Motors products together. Do not discard any boxes or packing materials.

Provide a minimum of 3 images of the damaged box and item(s).

Brief description of the damaged part and where damage is located.

Failure to do the above will waive your rights to claim for shipping damages and all losses will be your responsibility.